PRE-ORDER POLICY

 

What is a pre-order?

The pre-order item is an item which you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our warehouse. Delivery times may vary for pre-orders.

 What are the advantages of buying a pre-order item?

Mangrove Boards produces its boards only in limited edition and in limited quantities. The advantage of pre-ordering an item is that you can guarantee to reserve the item you want without the risk of missing it as soon as it becomes available. Requests for certain items can be multiple. For this reason, their availability may run out even before they are physically in stock. 

 How long will it take to ship out my pre-order?

Waiting times vary from article to article. Once that the item is available in our warehouse, your order will be dispatched within two days.

When a delay occurs and why?

The boards from Mangrove’s collections are exclusive and mainly handcrafted. For this reason, the manufacturing process requires several production steps and very specific techniques to guarantee optimal quality. The production sequence is not linear for each product and human errors can occur.

In the unlikely event of a delay, our customer service department will contact you. You can contact our customer service team to request more information on pre-order items.

Can I cancel a pre-order item?

Yes, you can, just keep in mind that pre-orders may be cancelled within two hours from the purchase. From that moment on it won't be possible. If you have changed your mind about the product purchased in pre-order within 2 hours, you can cancel the item from your order by contacting our Customer Care team. 

 Can I amend my order?

Yes! It will be possible to change the items included in the order provided availability. Anyway, modifications are not guaranteed, and it won't always be possible to change items included in the order